Closed: Job Opening: ROSS Service Coordinator

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Title: ROSS Service Coordinator
Supervisor: Executive Director
Exemption: Exempt
Duties and Responsibilities:

Core Functions of the ROSS-SC Program

1. The coordinator must assess the needs of residents in the project(s) to be served to determine the critical needs that residents identify as barriers to achieving self-sufficiency.
2. The ROSS-SC must build partnerships with local service providers and other organizations in order to coordinate the delivery of services and to ensure that program participants are linked to the supportive services they need. The ROSS-SC must also assess any gaps in service delivery by existing partners/local service providers and may supplement these through subcontracts with other organizations possessing the expertise to fulfill the unmet needs of active ROSS participants. The ROSS-SC may also coordinate educational and/or community events that help residents achieve economic independence and stability.
3. The ROSS-SC must provide general case management to residents, which includes intake, assessment, education, and referral to service providers in the local community and/or subcontractors.
4. The ROSS-SC must find creative ways, including identifying local partners, to engage residents and Resident Associations in activities that help build organizational capacity and leadership; this can include supporting resident-led projects that address the needs of the community. This should include consulting the Resident Association(s) in the development(s) served by the ROSS-SC grant.
5. The ROSS-SC must regularly monitor and evaluate the progress of participants, the quality of services delivered by partners and subcontractors, and the overall success of the program. Regular monitoring and evaluation will help to make any necessary changes to improve the implementation of the program during the course of the grant.
6. The ROSS-SC must submit an annual report to HUD. The annual report is due on October 30th of each year. Final reports are due 90 days after the grant term ends.
7. Develop and maintain a comprehensive network of education, training, mental health, substance abuse, economic development, and other supportive services for youth and adults.
8. Create and maintain a directory of available service resources and act as a liaison between participants and providers.
9. Develop and implement new programs and services for residents and meet objectives as specified in the ROSS Service Coordinator Grant.
10. Identify needs, define clear and measurable goals to address those needs, and connect with resources.
11. Document participant's progress and re-evaluate services for adequacy.
12. Assist participants in completing all necessary application and enrollment forms.
13. Have regular contact with clients, including in person, by phone, and in writing.
14. Complete paperwork, monthly reports, and case notes accurately and on a timely basis.
15. Coordinate referrals to and/or provide on-site supportive services for ROSS participants, including but not limited to mental health, GED programs, employment workshops, financial education, and substance abuse with appropriate community agencies.
16. Proactively develop and promote self-reliance activities for families, including but not limited to Financial Counseling, Homeownership, and GED programs. Arrange for education sessions on such topics as tenant rights and responsibilities, elderly abuse, aging-in-place, and maintaining independent living.
17. Seek out new program funding sources, write for public and private grants and work toward program sustainability.
18. Coordinate with the FSS program as needed to ensure fluid transfer of participants between programs to support residents' progress toward self-sufficiency.
19. Evaluate needs and gaps in services and work to identify solutions.
20. Refer participants who exemplify strong leadership skills to Resident Advisory Board.
21. Provide weekly and monthly reports to the Executive Director on progress and areas for improvement. Submit required HUD reports.
22. Contribute to team effort by accomplishing all other duties assigned

Additional Skills and Qualifications:

1. Must possess a passion for working with low-income residents and a sincere interest and desire to assist residents.
2. Must possess the ability to motivate and promote a positive atmosphere and respond to residents' needs.
3. Must possess proficient computer skills in word processing, spreadsheet applications, and presentation skills.
4. Must be a supportive team member, contribute to and be an example of teamwork and team concept.
5. Must possess the ability to make independent decisions when circumstances warrant such action.
6. Must possess the ability to deal tactfully with personnel, residents, government agencies/personnel, and the general public.
7. Must be cross-culturally and emotionally competent to interact with individuals from different cultural backgrounds.
8. Hold a valid state driver's license and be insurable under the Authority's automobile policy; pass federal, state, and local criminal investigation clearances; and pass a drug screening test administered by the Commission or its designated provider.
9. Ability to investigate complaints of program abuse and fraud. Document and take appropriate action in such cases, per agency policies and procedures, with accuracy and efficiency.
10. Employees in this classification are required to serve a six (6) month introductory employment period to receive permanent status.

Required Education and Experience:

1. Bachelor's degree in Social Work/Human Services, business administration, public administration, housing management, or related field or equivalent combination of relevant education, training, and experience that meets the requirement to successfully accomplish the assigned duties and responsibilities.
2. Two (2) years of experience in case management or related work.
3. Possess working knowledge and understanding of methods and techniques of effective case management and assessment skills.
4. Strong writing skills to write grants and grant reports and generate promotional material and public relations releases.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk or hear. The position requires standing and walking on a regular basis. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

1. There may be several deadlines associated with this position, which may cause significant stress.
2. Moves intermittently during working hours and is subject to frequent interruption.
3. Must function independently and in a team setting; have flexibility, personal integrity, and the ability to work effectively with residents and support agencies, and move intermittently throughout the workday.
4. Involve with residents, personnel, visitors, government agencies/personnel, etc., under all circumstances.
5. Works beyond normal working hours, on weekends, and in other positions temporarily, when necessary.
6. Subject to call back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
7. Continued growth and expand knowledge while following all facility policies and procedures.
8. Contribute to effective communication and pleasant working conditions, respect and take care of the facility, and not wasteful of supplies.
9. Must be a supportive team member, contribute to and be an example of teamwork and team concept.
10. Must possess leadership ability and willingness to work harmoniously with and supervise other personnel.
11. Bondable.
12. Eligibility for coverage under Authority fleet auto insurance.
13. Valid North Carolina driver's license.

Supervision Received and Given:

The employee receives instruction from the Executive Director. Courses of action, deadlines, and priorities are established by procedure, the supervisor, or the employee, depending on the assignment. Routine duties are initiated and completed by the employee without supervisory direction. Instructions to the employee may be general or specific in nature. Problems or situations not covered by instructions are usually referred to the supervisor for resolution. The employee's work is reviewed periodically for accuracy, completion, and compliance with policies and procedures and the attainment of objectives.

The employee has supervisory responsibilities over FSS Case Managers and Housing Attendant Trainees and gives general and specific assignments, as required. The employee monitors the work of subordinates and makes assignments by setting deadlines and priorities and indicating the quantity of work expected. The employee reviews subordinates' work, performs performance evaluations, and counsels and disciplines employees as needed.

Guidelines

The employee follows regulations and guidelines issued by HUD on the ROSS program, community services, resident services, resident initiatives, and applicable Authority policies and procedures. Frequently, the employee acts independently in making decisions about the best course of action. For situations for which there are no guidelines, the employee may adapt existing guidelines, develop new guidelines, make a decision based on the circumstances, or seek guidance from the supervisor. When new guidelines are required, the employee develops them in consultation with the Director of Operations and the Director of Public Housing.

Complexity:

Work performed by the employee ranges from relatively routine to unusual. The employee identifies work that needs to be done, prioritizes, coordinates efforts, and performs the tasks. Occasionally, the employee must make decisions regarding unusual or sensitive situations and must develop new solutions.

Scope and Effect:

The employee's work affects other employees and residents throughout the housing developments and Section 8. Performing work tasks effectively, efficiently, and with compassion enhances relationships between residents and the Authority and provides long-term benefits in the management of Authority housing and results in the self-sufficiency of participating residents.